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Self-Paced Online

Member Retention – A Fresh Look

Association Executives can Never be TOO Good at Communication

What You Will Learn

  • Modern communication is based on how people played games as children – how to interpret their core communication styles and speaking their dialect.
  • Choosing the most appropriate communication medium for who will receive the information and how will be used.
  • New truths - six secrets and three cautions on interacting with post-covid employees and members
  • Most important? Knowing how to actively listen, and to confirm the impact of the feedback. For this, we will shift to a “train the trainer” mentality, building your mentoring skills.

Share this program:

What You Will Learn

  • Modern communication is based on how people played games as children – how to interpret their core communication styles and speaking their dialect.
  • Choosing the most appropriate communication medium for who will receive the information and how will be used.
  • New truths - six secrets and three cautions on interacting with post-covid employees and members
  • Most important? Knowing how to actively listen, and to confirm the impact of the feedback. For this, we will shift to a “train the trainer” mentality, building your mentoring skills.
Date Published

July 21, 2021

Publisher

Association Societies Alliance

Subjects

Member Retention, Operational Advice, Professional Development, Revenue Enhancement

Questions

For immediate assistance please consult our FAQ page. If you're unable to find the answer you need, please call 737-201-2059 (M-F, 8am-6pm CT) or e-mail customer service.

Summary

This session is about adapting “crucial skills” for the future. Communication patterns have shifted during the pandemic, and proper skills and methods form the foundation for a sustainable association. How have they changed, and what is the “new normal” for Association Executives? Updated communication and feedback skills enable you to lead and guide others, using modern channels to reach your membership and staff. We will focus on how to understand who needs what information and communicating that in a concise, timely way.

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Presenters

Karl Ahlrichs, CSP, SHRM-SCP, SPHR

Meet Karl Ahlrichs: a professional generalist whose high energy and broad interests make him a resource to countless clients... Read More

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Program Titles and Supporting Materials

This program contains the following components:

Video Presentation Replay
Handout
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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.

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How to Attend

Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.

Technical Requirements
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.

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SeminarWeb and Ohio Society of Association Executives programs are non-refundable.

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